Contact ProRank SEO
Questions about the WordPress plugin, the Shopify app, a plan or a license? Send a message below or email the right address. We typically respond within 24 hours on business days.
Send a message
Messages go to support@prorank.io, and you get an email confirming we received yours. Every field except your website is required.
Email the right team
- Support
- Help with the WordPress plugin or the Shopify app: setup, settings, errors and updates.
- support@prorank.io
We typically respond within 24 hours on business days. Customers can also sign in to open a ticket.
Writing to support? Include these
They let us answer in one reply instead of three.
- Your site address, and whether it runs the free plugin or Premium
- Your ProRank SEO, WordPress and PHP versions (shown under Tools, then Site Health, then Info)
- What you did, what you expected and what happened instead
- The exact text of any error message, or a screenshot
Find an answer now
Many questions are already answered in the docs. Questions about the free plugin can also go in its WordPress.org support forum.
Questions before you buy
The free plugin needs no account. Paid WordPress plans are billed annually, renew at the same price unless you cancel, and prices exclude VAT, which is added at checkout where it applies.
If a paid ProRank SEO plan for WordPress is not right for you, email support@prorank.io within 30 days of your purchase for a full refund.