ProRank SEO

Troubleshooting & FAQ

Solutions to common issues and answers to frequently asked questions

Common Issues & Solutions

Quick fixes for the most common AI Tools problems

Invalid API Key Error

The API key you entered is not being accepted by the provider.

Solutions:

  • Verify you copied the entire key including prefixes (sk-proj-, etc.)
  • Check for extra spaces before or after the key
  • Ensure the key hasn't been revoked or regenerated
  • Confirm you're using the correct provider's key
Correct format examples:
OpenAI: sk-proj-xxxxxxxxxxxxxxxxxxxxx
Anthropic: sk-ant-xxxxxxxxxxxxxxxxxxxxx
Gemini: AIzaSyxxxxxxxxxxxxxxxxxx
DeepSeek: sk-xxxxxxxxxxxxxxxxxxxxx

Insufficient Credits / Billing Error

API requests are failing due to billing or credit issues.

Solutions:

  • Add a payment method to your AI provider account
  • Check if you've hit monthly spending limits
  • For OpenAI: Ensure you have credits in your account
  • For Gemini: Verify you're within free tier limits

Rate Limit Exceeded

Too many requests sent to the AI provider in a short time.

Solutions:

  • Wait a few minutes before trying again
  • Reduce the frequency of your requests
  • Check the live rate-limit and quota page for your provider account

Provider limits vary by account, model, region, and current billing status.

ProRank also applies a short per-user burst guard. Wait a few minutes before retrying a large batch.

Model Not Available

The selected AI model is not accessible with your API key.

Solutions:

  • Verify your API tier has access to the model
  • Try selecting a different model
  • Confirm the model is enabled for your provider account and region
  • Choose a model from the current catalogue shown in AI Configuration instead of typing an older model ID

Connection Timeout / Network Error

Unable to connect to the AI provider's servers.

Solutions:

  • Check your internet connection
  • Verify the provider's API is not down (check status pages)
  • Ensure your firewall isn't blocking API requests
  • Try again in a few moments

Frequently Asked Questions

Diagnostic Steps

Follow these steps to diagnose AI configuration issues

1

Test Connection

Go to AI Configuration and click "Test Connection" to verify your API key

2

Check Error Logs

Look for specific error messages in WordPress debug log

# Enable WordPress debugging
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

# Check logs at:
/wp-content/debug.log
3

Verify Provider Status

Check if your AI provider is experiencing issues:

  • • OpenAI Status: status.openai.com
  • • Anthropic Status: status.anthropic.com
  • • Google Cloud Status: status.cloud.google.com
  • • DeepSeek: Check their platform
4

Test with cURL

Test your API key directly from command line:

# Test OpenAI
curl https://api.openai.com/v1/models \
 -H"Authorization: Bearer [REMOVED HISTORICAL CREDENTIAL]"

# Test Anthropic 
curl https://api.anthropic.com/v1/messages \
 -H"x-api-key: [REMOVED HISTORICAL CREDENTIAL]" \
 -H"anthropic-version: 2023-06-01"

Still Need Help?

Support Channels

  • • ProRank Support: support@prorank.io
  • • Documentation: prorank.io/docs
  • • Support Center: prorank.io/support

Information to Provide

  • • WordPress version
  • • ProRank SEO version
  • • AI provider and model
  • • Error messages (exact text)
  • • Debug log excerpts

Never share your API keys in support tickets or public forums. Our support team will never ask for your API keys.